Enterprise eCommerce platforms offer many opportunities for businesses to grow and expand their business. From handling massive product catalogues to multiple SOPs, enterprise eCommerce platforms are equipped with everything a modern business needs to survive in the competition. Let’s look at some of the essential features that are making their mark in 2023: Augmented Reality (AR) Technology This feature has been around for a while but recently we are witnessing a surge in its growth. It is a technology that allows users to virtually try out products such as jewellery, apparel, decorative items, etc. A recent study showed that AR produces 200% more engagements than non-AR equivalents. Chatbots An eCommerce chatbot is a software-generated bot using AI technology. It helps to give instant solutions to users about frequently asked questions ( FAQs ). A survey showed that 74% of the customers would choose a chatbot over a human agent to look for answers to FAQs . Let us now look ...
Importance of building trust in AI AI has been the buzzword everywhere recently. From the apps in our smartphones to automated robots working in the industry, it has become a household name. They can sense, learn, predict, adapt and produce. The use of AIs has now become more common than ever which helps reduce human work. But still, there have been speculations and predictions about the evil side of AI: That now it is coming for our jobs, and later it will come after our lives. Although such scenarios cannot be ruled out completely, there are not very strong factual or logical explanations behind them. AI models are still a black box, and their decisions and outcomes are still very much questioned by the clients. Research has been going in full swing to deal with this issue, and many algorithm optimizations have been done, but still, no concrete solution has been found. Instilling values in AI Concerns about building human values in AI have become widespread. It has grown manifol...