Enterprise eCommerce platforms offer many opportunities for businesses to grow and expand their business. From handling massive product catalogues to multiple SOPs, enterprise eCommerce platforms are equipped with everything a modern business needs to survive in the competition. Let’s look at some of the essential features that are making their mark in 2023: Augmented Reality (AR) Technology This feature has been around for a while but recently we are witnessing a surge in its growth. It is a technology that allows users to virtually try out products such as jewellery, apparel, decorative items, etc. A recent study showed that AR produces 200% more engagements than non-AR equivalents. Chatbots An eCommerce chatbot is a software-generated bot using AI technology. It helps to give instant solutions to users about frequently asked questions ( FAQs ). A survey showed that 74% of the customers would choose a chatbot over a human agent to look for answers to FAQs . Let us now look ...
Bard vs. ChatGPT
Artificial intelligence (AI) chatbots are becoming increasingly sophisticated, and two of the leading contenders in this space are ChatGPT and Google Bard. While ChatGPT was the original AI chatbot, now it faces good competition from Google Bard.
Both chatbots are powered by large language models (LLMs) that have been trained on massive datasets of text and code. This allows them to generate text, translate languages, write different kinds of creative content, and answer your questions in an informative way.
Let’s first discuss in brief the two Chatbots:
ChatGPT
ChatGPT is an AI-powered chatbot that uses machine learning to answer queries in a conversational dialogue. OpenAI released ChatGPT on Nov. 30, 2022. Within five days, ChatGPT reached 1 million users, according to OpenAI CEO Sam Altman.
GPT stands for Generative Pre-trained Transformer, which finds patterns within data sequences. ChatGPT currently uses the GPT-3.5 language model, which is trained from a human-created text on the internet. The paid version, ChatGPT Plus, now uses the upgraded GPT-4 model. ChatGPT uses the AI language model to formulate responses to user queries
Popular AI-generated content for ChatGPT includes the following:
Blog posts
Articles
Stories
Product descriptions.
Codes.
Email drafts.
Summaries of transcripts and podcasts
Law briefs.
Translations.
Jokes, memes.
Social media posts.
Google Bard
Google Bard is also an AI-powered chatbot that simulates human conversations with natural language processing and machine learning by drawing responses from the internet.
Bard originally used LaMDA for dialogue applications but upgraded to Google’s next-generation language model, PaLM 2 (Pathways Language Model). This model is better at common-sense reasoning, logic, and mathematics compared to previous models, Google said in a blog post. The company also said this model is faster than previous versions. Bard provides more detailed answers to questions than the typical Google search through this large language model.
Bard's main goal is to retrieve information in a simple answer versus a search engine results page, like digital assistants such as Alexa and Siri, but with links for users to gather more information.
Bard also works as a personal assistant and helps with tasks such as booking vacations, finding existing reservations, and helping with meal planning. Bard uses more conversational or natural language queries for search than keywords used by search engines.
It is available to the public and offers content in three languages in 180 countries.
So, which chatbot is better? Google Bard or ChatGPT? In this article, we will compare and contrast these two chatbots on several factors:
Capabilities
Both Google Bard and ChatGPT are capable of a wide range of tasks. They can generate text, translate languages, write different kinds of creative content, and answer your questions in an informative way. However, there are some key differences in their capabilities.
Google Bard is better at tasks that require factual accuracy and comprehensiveness. For example, if you ask Google Bard a question about a historical event or any recent change in popular technology, it will be able to provide you with a detailed and accurate answer. Google Bard's strengths include its factual accuracy, comprehensiveness, and ability to access and process information from the real world through Google Search.
ChatGPT, on the other hand, is better at tasks that require creativity and imagination. It is more elaborate. For example, if you ask ChatGPT to write a poem or a story, it will be able to generate something that is both original and engaging. ChatGPT's strengths include its creativity, imagination, and ability to generate different creative text formats, like poems, code, scripts, musical pieces, emails, letters, etc.
User Experience
Bard is light years ahead of ChatGPT in terms of its user-friendly interface. Not only does it just look nicer—with formatted text that's way easier to scan than ChatGPT's chunky text—but you can also edit your questions after you ask them and view multiple responses that it prepares.
Every response has a CTA (Call-to-Action) that says Google it, so you can confirm its sources. Plus, it's connected to your Google Workspace, making it easy for you to upload Bard's responses to your Gmail or Google Docs.
ChatGPT, in contrast, lets you see everything you've ever asked in the side panel. You can even share those conversations with friends and co-workers, making it a much more collaborative experience.
When the person you shared the link with opens it up, your conversation will be transferred over to their ChatGPT interface, making it easy for them to see your hilarious conversations, detailed prompts, or whatever else it is you're sharing—and it'll let them pick up where you left off with the memories the conversation stored.
Summarizing web information
Any research tool must be good at summarizing content or articles, particularly if the subject matter is complex.
In the case of Bard, all you need to do is drop in a link to an article and ask it for a summary. It actually breaks the contents down into bullet points with accurate information. This is pretty amazing: for any research paper, a medical journal, or a webpage with a complex subject matter, you can ask Bard to give you a detailed recap, then even ask follow-up questions if there's something you don't understand. Bard then takes the inputs and totally changes the nature of the research itself.
If you're using ChatGPT, the only way to get it to summarize articles for you is if you copy and paste the text from the article into the prompt box. AndChatGPT has a limit of 4,096 tokens, which is roughly 3,000 words. For anything longer (like research papers), you'd need ChatGPT Plus. It generates a chunky response, but there are certain nuances that ChatGPT picks up that Bard doesn’t.
Weaknesses
Both Google Bard and ChatGPT also have their weaknesses.
Google Bard's weaknesses include its tendency to be verbose and its lack of fluency in some languages. Also, many times, the length of the text that is being asked to generate may not always be near the acceptable amount.
ChatGPT's weaknesses include its occasional tendency to generate text that is factually inaccurate or offensive. Users also have to sometimes deal with the long wait before they get their results generated, mostly due to server overload.
Integrations and Plugins
ChatGPT offers a massive range of plugins that unlock even more use cases, far more than Bard can offer.
For example, with the Expedia plugin, you can just tell ChatGPT about a trip that you’re thinking of booking, and it'll immediately surface the cheapest flights it can find via the travel site, along with the link, airport details, duration of the flight, and most importantly, the pricing.
It's so much easier than going through travel sites yourself, adjusting filters, and comparing sites side-by-side. It will also offer lodging or other area-specific activities for you to explore.
You can ask Bard to do the same, but it will provide you with completely made-up prices.
It just mimics the already existing real-life examples, and then it uses its predictive power to build up some random logos depicting sites and prices, painting a false picture.
You can even install a number of ChatGPT plugins to work in tandem. For example, you can ask the AI for a recipe recommendation and get an accurate count of calories (using the Wolfram plugin), and then ask it to create a shopping list (with the Instacart plugin).
You can also integrate ChatGPT directly into your existing workflows with Zapier's ChatGPT integration. That means you can use ChatGPT to write content and generate replies across your favourite apps.
Potential Applications
Both Google Bard and ChatGPT have a wide range of potential applications. They can be used for a variety of tasks, including customer service, education, research, and entertainment.
Google Bard is particularly well-suited for tasks that require factual accuracy and comprehensiveness. For example, it could be used to provide customer support, answer questions about products or services, or generate reports and presentations.
ChatGPT is particularly well-suited for tasks that require creativity and imagination. For example, it could be used to write creative content, generate marketing materials, or design chatbots for customer service.
Differences
Here is a table that summarizes the key differences between Google Bard and ChatGPT:
Conclusion
Regarding accurate, up-to-date information, Google Bard is the clear winner. However, ChatGPT is better suited for productivity and creative tasks
Google Bard and ChatGPT are powerful AI chatbots with a wide range of capabilities. They have their strengths and weaknesses, and they are well-suited for different tasks. Ultimately, the best chatbot for you will depend on your specific needs and requirements.
Don't depend on one chatbot for all your information—experiment by giving both chatbots the same question to see the differences in responses.
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